Find out clearly how your personal information is collected, used, and protected. 999w always believes in full transparency.
999w is a trusted online betting and gaming platform in Bangladesh. We believe your personal privacy is a fundamental right. This privacy policy clearly explains how 999w collects your personal information, how that information is used, and the steps we take to keep it safe.
This policy applies to all 999w services — the website, mobile application, and any associated platforms. By using 999w's services, you are considered to have read and agreed to the terms of this privacy policy. We recommend reading it carefully and bookmarking it for future reference.
999w's privacy policy is built to meet international data protection standards. We never sell your information to third parties.
Various types of information are collected when you register and use 999w's services. This information is necessary to provide you with a better and safer experience.
| Type of Data | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, NID/passport number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Communication & Security |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Device Information | IP address, browser, operating system | Security and Fraud Prevention |
| Usage Data | Betting history, login times, page visits | Service Improvement & Personalization |
999w only collects information that is necessary to operate our services. Collecting unnecessary personal data goes against our policy.
999w uses your personal information only for specific, legitimate purposes. Your data will never be used for any purpose beyond what you have consented to under this policy.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team.
999w uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve the platform's functionality.
You can disable non-essential cookies from your browser settings. Keep in mind that doing so may affect the functionality of some features.
The 999w mobile app may use local storage instead of cookies. The purpose remains the same — to give you a smoother experience.
999w uses industry-standard security technology to protect your information. Our security framework operates across multiple layers, so your data stays protected even if one layer is compromised.
Your password is never stored in plain text — it is kept in hashed form only. No 999w employee can ever view your password.
999w does not retain your data longer than necessary. Different types of information have their own defined retention periods.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Details | 7 Years | AML & Financial Compliance |
| KYC Documents | 5 years after account closure | Regulatory Authority Guidelines |
| Login Log | 1 Year | Security Review |
| Support Conversations | 3 Years | Dispute Resolution |
Once the retention period expires, data is securely deleted or anonymized. Certain data may be kept longer due to legal obligations.
As a 999w user, you have several important rights over your own data. Contact our support team to exercise any of these rights.
You can request to view all the information 999w holds about you at any time.
You may request corrections to any inaccurate or incomplete information.
You may request the deletion of data that falls outside of legal retention requirements.
You may request that your data be used only for specific purposes.
You have the right to download your data in a standard format.
You may object to your data being used for marketing or profiling purposes.
Once a rights request is received, 999w typically responds within 30 business days. For complex cases, this period may be extended to a maximum of 90 days.
999w strictly refrains from providing services to anyone under 18. We never knowingly collect personal information from minors.
If you're aware of a minor using 999w, please notify our support team immediately. We will take prompt action.
999w may update this privacy policy as needed. If any significant changes are made, we will notify you via email or a platform notification.
We recommend visiting this page regularly to stay up to date with our latest policy.
If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our Data Protection team. We're always here to help.
[email protected] — contact us for any privacy-related queries
24/7 live chat support — log in to the platform for instant assistance
When contacting us, please include your registered email or username so we can verify your identity quickly. We typically respond within 24-48 hours.
See at a glance how our data protection measures ensure your personal security.
Every transaction and piece of personal information is protected with 256-bit SSL encryption. Your data is fully secure with banking-grade protection.
999w never sells your personal information to third parties. Your data is used solely to improve the services we provide.
Our security team monitors the platform around the clock. Immediate action is taken whenever any unusual activity is detected.
Your identity verification documents are stored with the highest level of security. Only authorized staff can access them when necessary.
You have full rights to view, correct, delete, or download your data. Submit a request through support at any time.
999w follows a strict age verification process. Collecting information from or providing services to anyone under 18 is strictly prohibited.